Telegram
Telegram, with the storefront your customers expect
Build an in-bot storefront with a multipage product catalog, per-product AI chat, and lightweight order-taking — right inside your Telegram bot. Plus everything Telegram already does best: live streaming replies, voice notes transcribed in any language, rich formatting, personalized greeting links, and a Premium-user co-pilot mode that answers DMs from your personal account.
See it in motion
Streaming replies, live
Watch a real bot reply grow word by word — exactly how your customers will see it on Telegram.
Cuneiform Chat support
Opens @cuneiform_customer_support_bot
Opens @cuneiform_customer_support_bot
Turn your Telegram bot into a full in-app storefront
Every Telegram bot you connect ships with a built-in storefront. Tap the chat-menu button next to the message composer and a polished, multipage product catalog opens inside Telegram — no website redirect, no app switch, no extra logins.
- 12 block types — product cards, galleries, videos, themed pages, testimonials, contact cards, FAQs, and more. Six themes, drag-and-drop composer, live preview.
- Per-product AI chat — attach KB documents to a product; customers tap and ask "does this come in size M?" with answers scoped only to that product.
- Lightweight order intake — inquiry or cart mode, configurable form fields. Orders land in your inbox as a structured handoff with an instant "got your order" DM back to the customer.
- Free on every plan including Trial. Auto-wired chat-menu button — no BotFather setup. Built-in Help Center pinned at the end of the page menu for ad-hoc FAQs.
Opens our own in-bot storefront on Telegram
What you get
Live, streaming replies
No more 5–15 second silence. The bot's reply lands within milliseconds and grows in place as your agent thinks out loud — using Telegram's native live-update support where available, with a smooth fallback elsewhere.
Voice messages, transcribed automatically
Voice notes are transcribed with studio-grade accuracy and answered as if they were text — language auto-detected from the conversation, so short clips in any language stay accurate. Works on every plan, including the free trial.
Rich, readable bot replies
Bold, italics, code blocks, lists, and links render exactly as your agent intended — no broken markdown or stray asterisks. We handle the formatting quirks so every reply stays clean.
Personalized greeting links
Every t.me/your-bot?start=your-code link can carry a custom welcome and up to three suggested replies. Click-through, unique users, and conversation conversion are tracked per code.
One-tap reactions = implicit feedback
Customers react with 👍, ❤, 🥹, 🤌 — anything — and the bot acknowledges with the right tone. A smart classifier maps any emoji to a positive, negative, or neutral signal you can analyze later.
Smart, instant slash commands
Built-in /start, /help, /reset, and /new reply instantly with zero AI cost or latency. Customers see the standard commands in Telegram's native menu.
Telegram Business — your bot answers DMs from your personal account
Founders, creators, and small teams get DM'd on their personal Telegram all day. Enable Business Mode, add your bot, and let it answer with the same agent your customers know — streaming replies, voice notes in any language, and the personality you trained. The moment you reply manually, the bot steps aside until the conversation goes quiet again.
- Available on every paid tier — including the free trial
- Activate in seconds — Settings → Business → Chatbots, then /start your-code
- Manual takeover any time — your reply pauses the bot; it picks back up once the chat goes quiet
- Connection-level kill switch from the admin panel
Setup walkthrough
Two taps inside Telegram. No engineering needed.
Open Settings → Telegram Business → ChatBots
Telegram surfaces ChatBots once Premium is active. The row sits in the standard business features list.
Paste your bot link, /start your code
Add @your-bot, then DM /start your-code to bind your account. The bot answers DMs in your name until you reply manually.
Also for your admin team
Saba is your AI admin assistant — she helps you manage your Cuneiform Chat workspace by chat. You can use Saba right inside Telegram too: DM the bot for quick replies, or open the in-Telegram Mini App for a richer chat surface with conversation history and voice input. Saba's replies come with tappable buttons that jump you straight back to the right page in the admin panel — agents, billing, integrations — so a question turns into action in one tap. Link your admin account with a one-time code; same permissions as the panel, from your phone.