Slack

Answers your team needs, right inside Slack

@mention the bot or use /ask and it answers from your own knowledge base — grounded, source-linked, and thread-aware. One Slack app, many specialists, no tab-switching.

See pricingRead the setup guide

See it in motion

Ask in the thread, get a grounded answer

Watch a teammate @ask an internal question and the bot answer from the team's knowledge base — source-linked, and honest when it can't find something.

Cuneiform Chat (internal helpdesk)

Connect Slack after you sign up

Demo
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Connect Slack after you sign up

No model training
Tenant-isolated
Encrypted at rest
Server-enforced RBAC
Audit-logged
Data wiped on request

What you get

  • Thread-aware @mentions

    @mention the bot in any channel thread and it reads the full conversation history. No more copy-pasting context — the bot already knows what the team discussed.

  • Different experts for different channels

    Assign different AI agents to different channels. Sales gets the product expert, Support gets the troubleshooter — one Slack app, many specialists.

  • Slash commands

    Use /ask for quick questions, /help to see what's available, /set-agent to assign specialists, /current-agent to check, and /reset-agent to revert. Full control without leaving Slack.

  • One-click OAuth setup

    Connect your Slack workspace in seconds with OAuth. No webhook configuration, no setup files — just click authorize and go.

  • Direct messages and group DMs

    The bot answers in channels, threads, direct messages, and group DMs — wherever your team works. Same agent, same memory, every Slack surface.

New

One assistant, every team's questions

The same grounded helpdesk works across your whole workspace — point it at each team's knowledge and it answers in their channels.

  • IT — access requests, device setup, and the how-to docs people keep asking for
  • HR & People — policies, benefits, and onboarding, answered from the handbook
  • Ops — process runbooks and "who owns this?" without the thread archaeology
  • Support enablement — internal product and troubleshooting knowledge, on tap

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Google Chat that actually reads your documents

WhatsApp

Your AI agent, on the app your customers already use

What makes it different

A helpdesk that knows your workspace, not a generic chatbot

Most Slack bots answer from the open internet or fall back to a canned reply. This one answers from your own knowledge, stays inside your workspace, and tells you when it doesn't know.

    Grounded, source-linked answers

    Every reply is drawn from your own knowledge base — your docs, your policies, your runbooks — with a pointer to where it came from, so people can verify rather than take it on faith.

    Stays inside your workspace

    Your knowledge is tenant-isolated and never used to train models. The assistant works from your data to answer your team — and nothing else.

    Thread-aware context

    @mention it mid-thread and it reads the conversation before answering — no copy-pasting context, no restating the question. It already knows what the channel discussed.

    Installs in minutes via OAuth

    Connect your Slack workspace with one OAuth click, point the assistant at your knowledge, and assign specialists per channel. No webhook wiring, no config files.

Grounded in your knowledge

The assistant answers only from the knowledge you've uploaded — not the open web — and links the source so your team can check it. When the answer isn't in your knowledge base, it says so and offers to bring in a person, instead of inventing one.

Bring answers to where your team already works

Put an internal helpdesk in Slack

Connect your Slack workspace, point the assistant at your knowledge base, and let your team get grounded, source-linked answers without leaving the thread.