Agent Flows

A form your agent hands over at exactly the right moment

Instead of a static menu, your AI agent offers a native multi-screen form the instant the conversation calls for it — to book, to apply, to collect what it needs — captures a clean lead, and keeps chatting, on WhatsApp, Telegram, Messenger, or your website widget.

See it in motion

The agent reaches for a form

Watch the agent decide a form fits, then hand one over without breaking the conversation.

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What Agent Flows give you

  • The agent reaches for it on its own

    The form is a tool your AI agent can pick up. When a booking, an application, or a quote request comes up, it sends a real form instead of wrestling with free text — no rigid menu, no handoff, and the customer never leaves the chat.

  • Any form the moment needs

    A 23-field library — rich text and headings, text inputs, single- and multi-select choices, date and calendar pickers, photo and document uploads, layout and opt-in blocks — so you build exactly the form the conversation calls for, not a one-size-fits-all template.

  • Forms that adapt to each person

    Split a form across as many screens as it takes and route between them with logic: show a screen only when an earlier answer calls for it, branch on a choice, skip what doesn't apply. Each respondent answers what's relevant to them — not everything.

  • One flow, every channel and language

    Build it once and publish the same flow to WhatsApp, Telegram, Messenger, and your website widget — each going live independently — in every language you support. Run A/B variants to learn which wording converts, with results split cleanly per channel and version.

  • Launch links and QR codes

    Turn any published form into a campaign asset: a click-to-chat link and a QR code that open the chat with the form pre-armed, so a tap from a poster, an email, or a story drops the customer straight into it on the first message.

  • Know why people drop off

    A KPI strip, a field-level heatmap, and a derived funnel show where submissions come from and where people abandon. And because every submission joins back to its conversation, you can ask the built-in analyst in plain language why a screen is leaking — not just stare at charts.

How an Agent Flow comes together

Five moves from an empty composer to a measured, in-conversation form.

  1. Compose

    Stack fields from the 23-field library across one or more screens — or describe the form in plain language and let the AI draft it for you to refine.

  2. Branch

    Wire screen-to-screen routing so the form reacts to earlier answers, and spin up A/B variants to test wording. Preview every screen as you build.

  3. Publish

    From the Distribute tab, push the flow to one channel or several at once, in each language you support. Edits stay private until you republish.

  4. Let the agent send it

    From then on the agent decides when the form fits — an explicit ask gets it straight away; a customer just circling the topic gets one confirming question first.

  5. Read the funnel

    Submissions land as structured data joined to the conversation. Watch the KPI strip and heatmap fill in, then ask the analyst what to fix next.

Use Cases

What teams build with Agent Flows

  • Book a demo or appointment

    The agent qualifies the conversation, then hands over a date-and-time form to lock in a slot — no back-and-forth, no scheduling link to chase.

  • Take applications and intake

    Job applications, loan or membership intake, onboarding questionnaires — multi-screen forms with uploads and branching that collect everything in one pass.

  • Collect quote and order requests

    Capture the spec, the quantity, and the contact in a structured form the moment a prospect asks for a price, so sales gets a clean lead instead of a chat transcript.

  • Capture leads from a QR or link

    Put a QR code on a poster or a click-to-chat link in an email or story — one tap opens the chat with the lead form pre-armed on the first message.

  • Run events and RSVPs

    Registration, RSVPs, and feedback forms the agent offers in the flow of conversation, then measures so you can see exactly where signups stall.

Explore other features

Retrieval / RAG

Answers grounded in your own knowledge

Human handoff

When AI reaches its limit, a human steps in

Analytics

See what's working, find the gaps — then just ask

Security

Your data stays yours, by default

Prompt builder

Describe the agent, we draft the prompt

In-bot Storefront

Your storefront lives inside the chat

Developer API

Build on Cuneiform Chat from your own code

And then the form

A multi-screen form, right inside the chat

When the agent hands one over, this is what the customer sees — built from 23 field types, split across screens, branching to skip what does not apply, and ready to publish to every channel at once.

A multi-screen booking form open inside a chat: screen one chooses a service with single-select options, screen two picks a date and offers an optional photo upload, and screen three reviews the answers and asks for a contact email before a Submit button. A footer reads 'Publish this flow to WhatsApp, Telegram, Messenger, Web widget'.
  • 23 field types
  • Branches per answer
  • Reviews before submit

Publish one flow to four channels

Build it once and push the same form live to WhatsApp, Telegram, Messenger, and your website widget — each going live independently.

A depiction of a published Agent Flow, screen by screen. Sample data shown.

An illustration — there is no form to try here. Build your own to see it live.

What makes it different

Not a link to a form — the form, inside the chat

Most lead capture still sends people to a separate page and hopes they finish. This form lives in the conversation the agent is already having, then shows you exactly where it leaks — so you can fix it.

    The agent decides when to ask

    The form is a tool the agent picks up on its own. An explicit request gets it straight away; someone just circling the topic gets one confirming question first — so you collect a lead at the moment of intent, not by interrupting.

    Forms that adapt to each person

    Split a form across as many screens as it takes and route between them with logic — show a screen only when an earlier answer calls for it, branch on a choice, skip what does not apply. People answer what is relevant to them, so more of them finish.

    One flow, every channel and language

    Build it once and publish the same flow to WhatsApp, Telegram, Messenger, and your website widget, in every language you support. Run A/B variants to learn which wording works, with results split cleanly per channel and version.

    Launch links and QR codes

    Turn a published form into a campaign asset — a click-to-chat link and a QR code that open the chat with the form pre-armed, so a tap from a poster, an email, or a story drops the customer straight into it.

An Agent Flows analytics view: a KPI strip showing forms opened, submitted, average duration, and channels live; a derived funnel listing each screen with one stage highlighted as the biggest drop-off; a field heatmap; and an 'Ask the analyst' panel answering a plain-language question about where the form leaks.
A built-in funnel, a field heatmap, and a plain-language analyst show where people drop off — and because every submission joins back to its conversation, you can just ask why. Sample data shown.
An Agent Flows distribution view: a QR code beside a click-to-chat link that opens a chat with the form pre-armed, and a panel noting that Agent Flows is available on all paid plans with the field library, multichannel publishing, and analytics included.
A QR code and a click-to-chat link turn any published form into a campaign asset that opens the chat ready to go. Sample data shown.

Available on all paid plans

No add-on

The field library, multi-screen branching, A/B variants, multichannel publishing, launch links, and the built-in analyst are included on every paid plan — not a separate SKU.

Capture leads in the conversation

Let your agent hand over the form at the right moment

Compose a form from 23 field types, add branching and A/B variants, publish one flow to WhatsApp, Telegram, Messenger, and your website widget, and let your agent send it when the moment is right.